FREE SHIPPING ON $65+ OR FLAT $7.95 SHIPPING

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Frequently Asked Questions

What makes Brookshire Acres products different from others?

Our products are handcrafted in small batches using goat milk from our own hand-milked goats. We are a women-owned, family-operated business that takes pride in using natural ingredients and maintaining full control over our production process. This ensures high-quality, effective skincare without any guesswork about what's in our products.

What is your shipping policy?

Orders are typically received within 4-12 business days of order date.

Processing Time

  • Orders are typically processed within 3-5 business days.
  • You will receive a confirmation email with your order details once your order has been placed.
  • Once your order has been shipped, you will receive another email with your tracking information.

Shipping Options

  • Free Shipping: Enjoy free standard shipping on orders of $65 or more.
  • Flat Rate Shipping: $6.95 for orders under $65
  • Local Pickup: If you prefer to pick up your order, we are excited to offer free local pick up at our Ranch in Bowie, TX. Skip the shipping fees by choosing the Local Pickup option at checkout. This convenient service is free of charge. Once your order is ready for pickup, you will receive a courtesy email from our team.

Shipping Times

  • Standard shipping typically takes 3-7 business days, depending on your location.
  • Please note that shipping times may vary during peak seasons and holidays.

International Shipping

  • Currently, we only ship within the United States.
What is your return policy?

At Brookshire Acres, we are dedicated to ensuring that you are completely satisfied with your purchase. While we strive to provide the highest quality products, we understand that issues can occasionally arise. Our return and refund policy outlines the specific situations in which returns are accepted and how to handle them.

We accept returns under the following conditions:

  • If your product is damaged in some way upon receipt; and
  • If you contact us within 5 days of receipt.
How do I add a discount code?

To add a discount code, follow these simple steps:

  1. Add Items to Cart: Once you’ve chosen your items, go to your cart.
  2. Begin Checkout: Click on “Checkout” to start the checkout process.
  3. Enter Discount Code: In the checkout section, you’ll see a field labeled “Discount Code” where you can enter your code.
Can I pick up my order?

We are excited to offer free local pick up at our Ranch in Bowie, TX. Skip the shipping fees by choosing the Local Pick Up option at checkout. This convenient service is free of charge. Once your order is ready for pickup, you will receive a courtesy email from our team.

How do subscriptions work?

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

How do I contact you for questions?

If you have any other questions, please reach out to us at info@brookshireacres.com

We’re here to help!