Refund policy

Return and Refund Policy

At Brookshire Acres, we are dedicated to ensuring your satisfaction with every purchase. We strive to provide the highest quality products, but we understand that issues can occasionally arise. Our return and refund policy outlines specific situations where returns are accepted and how to handle them.

Return Policy

Eligibility:
We accept returns under the following conditions:

  • If your product is damaged in some way upon receipt; and
  • If you contact us within 5 days of receipt.

Please Note:
We do not accept returns or exchanges/refunds for personal reasons, including preference, sensitivities, allergies, or other, or individual response. We encourage reviewing our full ingredient lists online and on product labels before purchasing to avoid any possible issues. Individual results may vary, and before using any supplements, it is always advisable to consult with your own health care provider.

Also, please double-check your shipping address before placing your order. We ship to the address provided at checkout and cannot make changes once an order has been processed. Brookshire Acres is not responsible for packages lost, delayed, or delivered to the wrong address due to customer error.

If a package is returned to us due to an incorrect or undeliverable address, we will contact you. You may choose to have the order reshipped (additional shipping fees will apply).

Return Process:

  1. Contact Us: If you receive a defective or damaged product, please email our customer service team at info@brookshireacres.com with your order number and a description of the issue. For damaged items, please include photos of the damage.
  2. Return Authorization: Our team will review your request and provide instructions on how to return your item if needed.
  3. Remedy: Depending on the situation, we will either arrange for a replacement product to be sent or process a refund.

Refund Policy

Refunds:
Once we receive your returned item (if applicable) and it has been inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Please note that original shipping costs are non-refundable.

Exchanges:
We only replace items if they are damaged upon receipt. If you need to exchange an item for the same product, please contact us at info@brookshireacres.com.

Non-Returnable Items:

  • Gift cards
  • Personalized or custom-made products
  • Downloadable products such as videos, courses, or ebooks
  • Original shipping costs

Contact Us
If you have any questions about our return and refund policy, please contact us:

Email: info@brookshireacres.com

Thank you for shopping with Brookshire Acres. We appreciate your business and are committed to providing you with the highest quality products and customer service.