Frequently Asked Questions (FAQs)
Welcome to the Brookshire Acres FAQ page! Here you’ll find answers to the most common questions about our natural skincare products. If you have any other questions, feel free to contact us directly.
General Questions
- What makes Brookshire Acres products different from others? Our products are handcrafted in small batches using goat milk from our own hand-milked goats. We are a women-owned, family-operated business that takes pride in using natural ingredients and maintaining full control over our production process. This ensures high-quality, effective skincare without any guesswork about what's in our products.
- Are your products suitable for all skin types? Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. Goat milk, in particular, is known for its soothing and moisturizing properties, making it suitable for a wide range of skin concerns.
- What are the benefits of using goat milk soap? Goat milk soap is highly moisturizing and gentle on the skin. It contains vitamins A and D, which help to nourish and rejuvenate the skin. The natural fats in goat milk create a creamy lather that cleanses without stripping away natural oils, making it ideal for dry or sensitive skin.
- How should I store my goat milk soap? To prolong the life of your goat milk soap, store it in a dry, cool place between uses. Using a soap dish with good drainage will help prevent the soap from becoming mushy and will allow it to dry properly.
- Do your soaps contain artificial fragrances or colors? Some of our products do contain artificial fragrances and colorants. However, we also offer a line that only uses natural fragrances, such as essential oils, and natural colorants. Please check the product descriptions and ingredients for specific details.
- How big are your soaps? Our soaps are crafted in a variety of sizes to cater to different preferences and needs. Typically, our standard bar soaps weigh approximately 4 to 4.5 ounces each, providing a substantial size that fits comfortably in your hand and lasts through many uses. Additionally, we offer some specialty soaps and sample sizes which may vary in weight. Rest assured, each bar is thoughtfully made to deliver a luxurious and long-lasting experience.
- How long do your soaps last? This will vary by frequency of use and how many people are using the soap. Our soaps cure for at least 6 weeks (sometimes longer) to ensure they are hard, long-lasting, and gentle on the skin. This curing time allows excess water to evaporate and the soap to develop a creamy lather. The result is a high-quality, luxurious bar that provides a superior bathing experience that wont melt away.
- What makes your goat milk lotion different? Our goat milk lotion is made with fresh goat milk from our own hand-milked goats, combined with nourishing oils. It’s designed to absorb quickly, providing long-lasting moisture without any greasy residue. It’s perfect for daily use to keep your skin soft and hydrated.
- Can your goat milk lotion help with eczema? Many of our customers have found relief from eczema symptoms using our goat milk lotion. The natural ingredients help soothe and moisturize irritated skin, but we always recommend consulting with a healthcare provider for severe skin conditions.
- What are the benefits of using magnesium spray and lotion? Magnesium is known for its calming properties. Our magnesium spray and lotion can help ease muscle tension, promote relaxation, and support better sleep. Additionally, it provides the skin with the moisturizing benefits of goat milk.
- How do I use the magnesium spray? Simply spray the magnesium solution onto clean, dry skin and massage gently. For best results, apply it to areas of muscle tension or before bedtime to help promote relaxation.
- Is there a tingling sensation when using magnesium products? Some people may experience a slight tingling sensation when applying magnesium spray, especially if they have dry or sensitive skin. This is normal and usually subsides with regular use. If irritation occurs, discontinue use and consult a healthcare provider.
Ordering and Shipping
- How long does it take to process an order? Orders are typically processed within 3-5 business days.
- How can I place an order? You can place an order directly through our website. Simply browse our products, add your selections to the cart, and proceed to checkout. If you have any issues, please contact our customer service team for assistance.
- What are your shipping options? We offer flat-rate standard shipping of $6.50 for orders under $59 and free standard shipping for orders of $59 or more. Shipping times will vary based on your location, but shipping typically takes 3-7 business days. We also offer a rush flat-rate shipping at $10.50. Rush flat-rate will be processed quicker and will ship either USPS priority or UPS ground instead of standard/economy. Please visit our Shipping Policy page for more details.
- Do you offer pick up? We are excited to offer free local pick up at our Ranch in Bowie, TX. Skip the shipping fees by choosing the Local Pickup option at checkout. This convenient service is free of charge. Once your order is ready for pickup, you will receive a courtesy email from our team.
- Do you ship internationally? Currently, we ship within the United States.
- What is your return policy? We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 5 days of receiving your product to arrange a return or exchange. For more details, please visit our Return Policy page.
Contact Us: If you have any other questions, please reach out to us at info@brookshireacres.com We’re here to help!
Thank you for choosing Brookshire Acres. We look forward to providing you with the best natural skincare products.
Disclaimer - The information presented herein by Brookshire Acres is intended for educational purposes only. These statements have not been evaluated by the FDA and are not intended to diagnose, cure, treat or prevent disease. Individual results may vary, and before using any supplements, it is always advisable to consult with your own health care provider.